Solve your questions

FAQ

Before Sale

Yes, your system also generates electricity in winter. The yield at this time of year is of course lower than in the sunnier months of the year.

If you feel that your plug-in solar system is not producing enough power, there are a few things you should consider.

1. The maximum output power of your system is determined by the inverter. It feeds the electricity generated by the solar modules into your home grid. You can check the current fed into the grid with our supplied current meters.

2. our solar modules usually have a higher output than the inverters to ensure that you still receive enough electricity even in bad weather.

3. If you are dissatisfied with the yield of your system, please refer to your SUNSHARE user manual to check the options for optimising the yield.

4. Please also note that various factors such as (partial) shading (see picture), soiling and high outside temperatures, especially in midsummer, can influence the performance of your system. You will achieve the highest output with a south-facing orientation at midday in spring and late summer when the weather is clear and temperatures are below 22 degrees.

5. Hopefully we have been able to help you. If you have any further questions, please do not hesitate to contact us at any time. We are at your disposal!

Yes, technically speaking, this is not a problem if a new cable is laid for the solar system. Of course, you need an electrician for this. The electrician must also register the system, as an output of over 600 watts is a ‘normal’ solar system. Registration with the grid operator is somewhat more complicated and may only be carried out by a certified electrician.

Your balcony only needs to fulfil two requirements to use our solar modules. A suitable balcony railing and a socket - that's all you need.

No, planning permission is not required for private use on your own property. As a tenant, however, the landlord's consent is usually required. However, please bear in mind that our solar modules also serve as a privacy screen, the use of which nobody can prohibit. However, it is your responsibility to check the local laws and regulations for your building.

The photovoltaic cells in the modules generate direct current from solar energy. In order to be able to use this in the household, an inverter is connected in between, which is already included in every combo and converts the direct current generated into standard household alternating current. The resulting green electricity is then fed into your home/apartment grid via any socket and can be consumed directly by your electrical appliances. As a result, your electricity meter turns more slowly or even stops.

Of course it is. With over 500,000 mini PV systems in Europe that are operated from conventional sockets, no damage caused by the balcony solar system has been reported to date. At less than 600 watts (or 800W in future), the energy is not high enough to overload a normal electrical installation. An electric barbecue with over 2000W, for example, would be a more dangerous electrical appliance from this point of view.

The best yields are achieved wherever there is as much sunshine as possible. As a rule, a balcony power plant should always face south, but an east or west orientation can also achieve good yields. You should also make sure that the solar module is installed with as little shade as possible. Even small shaded areas can have a negative effect on the overall performance of the system.

For long-term home-office or home-continuous personnel activities, more than 70 % of the energy output from the balcony photovoltaic system can be used, maximising the product benefit. If it is a normal office worker, only refrigerators are available during the day and other fixed loads continue to consume energy, and PV modules are mostly de-energised between 10:00 and 14:00, so the total energy saving effect can be in the range of about 30% to 50%.

From the perspective of power generation, the greater the power of the photovoltaic modules initially installed, the higher the power generation from the perspective of installation, the power generation with the installation angle is about 30% higher than that without the installation angle; In the case of home offices, the family can use 70% of the system's power generation. In addition, in non-home situations, it is usually less than 50%; The 850Wp system is freely installed in Berlin and has an annual power generation of about 800 kWh/year, which is a total saving of about 230 euros, less than 400 kWh, and the total cost is less than 150 euros.

Plastic modules are much lighter than glass modules and offer many more application possibilities than conventional glass modules due to their lower weight. However, due to the laminated plastics, a small proportion of the sunlight is unfortunately absorbed. As a result, the peak output (maximum output) is 5 - 10% lower than with glass modules. This behaviour is less relevant in low light conditions.

If more electricity is produced than your household appliances need, the surplus is fed into the public grid. Although you do not receive any remuneration for this, the green electricity you produce contributes to the energy transition.

Today's solar modules can easily be operated for 25 years and longer. Manufacturers of solar modules therefore offer a 25-year performance guarantee, which states that after 25 years a guaranteed minimum output of 80% will still be achieved due to the usual resulting decrease in output of the solar cells. Inverters have an average service life of 20 years.

No! If your socket and your electrical installation meet the current technical requirements, use is permitted. However, the VDE recommends the use of a feed-in plug, e.g. of the Wieland brand.

Especially in midsummer, the sun is very high, resulting in an acute angle of incidence, which leads to power losses. Depending on the situation, this can result in a 30-40% loss of output. At the same time, spring and autumn are better performing seasons due to the lower position of the sun.

A balcony power plant offers numerous advantages. By using solar energy, you can produce your own environmentally friendly electricity and thus reduce your ecological footprint. You become less dependent on conventional energy suppliers and can save energy costs in the long term. What's more, installing a balcony power plant is simple and does not require any complex conversions. You can determine your household's electricity consumption yourself and have full control over your energy production.

Sunshare's modules are customised with a single module size of only 766 mm and can therefore be adapted to the needs of balconies of different sizes for solar power systems. For small balconies, four 200 W modules can be installed on a balcony length of 3.2 metres to achieve 800 W of power generation. In addition, the optimised design of the system connection enables individual connection so that users can freely combine 1-6 modules according to their needs to maximise their power consumption.

No, planning permission is not required for private use on your own property. As a tenant, however, the landlord's consent is usually required. However, please bear in mind that our solar modules also serve as a privacy screen, the use of which nobody can prohibit. However, it is your responsibility to check the local laws and regulations for your building.

In our opinion, the landlord cannot prohibit the installation and operation of the solar system. In a recent case in Stuttgart, the local court ruled under case number 37 C 2283/20 on Section 20a (state objective of environmental protection) that the tenant's interest in operating a balcony solar system generally outweighs the landlord's interest in using the rented property in accordance with the contract. The use of solar systems is objectively conducive to environmental protection. In this case, the landlord could not prohibit the use. SUNSHARE is not currently aware of any other legal cases that have led to this. In addition, SUNSHARE balcony solar panels are characterised by their particularly attractive and high-quality appearance, which visually surpasses conventional balcony privacy screens. This is another reason why landlords should have no objections to the use of SUNSHARE balcony solar sets.

After installation, you should register your solar system with your energy supplier. Please bear in mind that the laws and regulations vary depending on the country and location. We strongly advise you to check the local regulations.

Sunshare's panels are made from environmentally friendly, lightweight materials that allow for controlled quality of each panel and, when mounted with brackets, can be installed by an adult on their own. We recommend that users of all ages, depending on their strength, invite a family member or friend to help with the installation.

It is not mandatory to report the balcony power station to the insurance company, but you can of course always do so as a precaution. In most cases, the household contents insurance is responsible for the balcony power station. You can therefore report your balcony power station to your household contents insurance and simply include it in your cover.

Basically, a balcony power station makes sense in the vast majority of cases and pays for itself in 3-4 years. High yields can be achieved with a south-facing orientation as well as an east or west-facing orientation. The only exception is a purely north-facing orientation.

A balcony power station is generally compatible with both old and new electricity meters. According to grid operators, old three-phase meters without a corresponding symbol for the so-called ‘backstop’ may not be combined with a balcony power station, even if this works from a technical point of view. In this case, the grid operator will remove the meter free of charge.

No. The SUNSHARE balcony power station is designed to be completely drill-free and the bracket is pre-assembled so that installation by the average user without specialised personnel is guaranteed. The DIN VDE 0100-551-1:2016-09 standard also stipulates that non-certified end users can also connect the system to a professional socket. The situation is different if a Wieland plug is required, which can only be installed by a qualified electrician.

After Sale

If you have forgotten or entered something incorrectly when placing your order, please contact us immediately by telephone on 0049 15236325992. Before purchasing a solar set, please note that subsequent changes are only possible a short time after you have placed your order. The order will be processed immediately after payment and delivered by forwarding agent or bulky goods dispatch within the specified delivery period. You will be informed of the exact delivery time by the transport company in good time after the goods have been dispatched.

Sunshare products themselves are largely pre-assembled and less difficult to install. If customers have problems with installation, they can refer to the enclosed installation and usage instructions, and online installation videos can also help users to complete the installation.

If you still encounter difficulties, our support team will help you immediately - please contact us by phone or send us a short message.

The SUNSHARE solar modules are attached to the balcony railing, for example. The solar cables are then connected to the inverter, which in turn has a conventional plug (alternatively a Wieland plug) for your socket as an output. Your self-generated green electricity is fed directly into this socket and is therefore available throughout your home and to the connected consumers. SUNSHARE balcony power stations do not require any tradesmen and have been developed for easy installation.

Our inverters are designed for outdoor use and are protected by corresponding water protection classes. The inverter can therefore be mounted on the outside of the module, on the rail or on stones as well as on the inside.

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