This Privacy Policy explains how we collect, use and disclose your information through our website, mobile apps, customer support and other services (collectively, the "Services"), which shall apply to all services except those expressly covered by a separate privacy policy. A separate Privacy Policy will take precedence over this Privacy Policy, and any content not specifically covered by this Privacy Policy shall be subject to the terms of this Privacy Policy.
By agreeing to this Privacy Policy in your account Settings, or by using our services or any other third party services or products linked to this Privacy Policy, you consent to the processing of your information as set out in this Privacy Policy.
At Sunshare, we believe you can have great products and great privacy. This means that we strive to collect only the personal data we need. We may collect a variety of information, including:
- Account information. Your Sunshare account and associated account details, including your country, contact number, email address, username, password, social account and third party avatar. If you are an installer, we also collect your name, company name, and address.
- Device information. It identifies your phone's data, such as Wi-Fi list information, Mac address, CPU information, memory information, SD card information, and operating system version. When you use a Sunshare iot device, we may collect data about your iot device, including device serial number, device location, device logs, usage history, and device status.
- Electricity information. When you connect a Sunshare device to your home grid, we can collect solar power and the grid, home and battery.
- Contact information. We may require your contact information, such as your name, email address, shipping address and phone number when you place an order or contact us for customer service.
- Photos and videos. When trading, we may need to upload your personal photos and videos with certain problems and modify personal information.
- Location. We may require your location information to install, activate and manage your Sunshare device, Bluetooth connection, time zone Settings, and to obtain your latitude, longitude and altitude information for data analysis and to provide better marketing and promotion services.
- Other information you provide to us. Details such as time, subject, and content of your communication with Sunshare.
You do not need to provide the personal data we request. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any requests you may have.
How do we collect your information
After obtaining your consent, we collect your information in four ways:
A. Collect directly from you
We may collect the following personal information that you provide to us directly, including your name, birthday, contact number, email address, shipping address, password, social media account, your device location, your location information, and your photos and videos.
B. Automatic collection
To the extent necessary, we may automatically collect information about your device, including device location information, Wi-Fi list information, Mac address, CPU information, memory information, SD card information, and operating system version.
C. From third party sources
We collect and use information obtained from Facebook, Google and other accounts that you use to log into the Services (" third-party Accounts "), such as your name, username, profile picture, social account and other details that you may have in your third-party account profile. We do not have access to your third-party account password.
D. Device permissions
In the process of collecting and using the above personal information, we will primarily invoke mobile device permissions. When you enable any permission, you authorize us to collect and use the relevant personal information to provide you with the corresponding services. You can contact us as specified in "Contact Us" below to obtain a list of your device permissions.
You may also choose to change the scope of consent or withdraw your authorization at any time. After the withdrawal of authorization, we will no longer collect personal information related to these permissions, and we will no longer be able to provide you with the corresponding services.
However, your decision to withdraw your consent or authorization will not affect our prior collection and use of personal information based on your authorization. When we want to use information for other purposes not listed in this Policy, we will obtain your prior consent.
How do we use your information
Sunshare uses personal data to support our services, process your transactions, communicate with you, ensure security and fraud prevention, and comply with the law. We may also use the personal data for other purposes after obtaining your consent.
Sunshare may use your personal data on the following legal grounds:
- Performance of contracts: Most of our processing of personal data is to fulfil our contractual obligations to users or to take steps at the request of users with a view to entering into a contract with them. For example, we process personal data on this basis in order for you to use our services.
- Consent: Where required by law, and in some other cases, we will process personal data with implied or express consent in accordance with your situation.
- Legitimate interests: In many cases, we process personal data on the grounds that it promotes legitimate interests in our business activities in a way that is not overridden by interests or interests. The fundamental rights and freedoms of affected individuals. These legitimate interests include, but are not limited to: operating our business and services; To provide security, software or applications for our website or products; Marketing; To receive payments; Fraud prevention; And understand our customers who we serve.
Sunshare may use your personal data for the following purposes:
A. Provide our services
We use your information to fulfill our agreement with you and to provide you with our services. We process your personal data as necessary for the performance of the contract you have entered into or for the purpose of taking measures at your request prior to entering into the contract, including but not limited to:
- Account registration and management;
- Provide access to certain areas, functions and features of our services, such as real-time monitoring of your iot device usage via your mobile phone;
- On-site installation and maintenance services for home energy storage products;
- Send emails, text messages, push notifications and in-app messages to marketing or advertising Sunshare products, services, promotions, sweepstakes and events;
- Answer customer or technical support requests; and
- Communicate with you about your account, activity on our services, and policy changes.
We use your information for a variety of administrative purposes, including but not limited to:
Pursuing our legitimate interests, such as direct marketing, research and development (including market research), network and information security, and fraud prevention;
Detect security incidents to prevent malicious, deceptive, fraudulent or illegal activity and prosecute those responsible for that activity;
- Measure interest and engagement in our services;
- Improve, upgrade or enhance our services;
- Develop new products and services;
- Ensure internal quality control and safety;
- Verify and verify personal identity, including requests to exercise your rights under this Policy;
- Debugging to identify and fix errors in our services;
- Audits relating to interactions, transactions and other compliance activities;
- Share information with third parties as needed to provide services;
- Enforce our agreements and policies;
- Comply with our legal obligations.
Other uses
We will also apply the law if you request or allow your information to be used for other purposes.
A. Agree. We may use personal information for other purposes that are clearly disclosed to you at the time you provide the personal information or with your consent.
B. Automatic decision making. We may be involved in automated decision making, including analytics. Sunshare's processing of your personal information does not result in automated processing based on decisions that are only based on decisions that materially affect you, unless it is necessary to make such decisions as part of our contract with you, we have your consent, or we are permitted by law to engage in such automated decisions. If you have questions about our automated decisions, you can contact us as set out in "Contact Us" below.
C. De-identify and summarize information. We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, information about the device you visit our Services or other analytics we create.
D. Legal obligations. We may process your personal information in order to comply with our legal obligations under certain circumstances including, but not limited to:
- Information required or permitted by law or legal process by law enforcement agencies, government or public bodies or officials, regulatory bodies and/or any other person or entity with appropriate legal authority or reason to receive such documents;
- When we believe disclosure is necessary or appropriate to prevent personal or financial harm, or in connection with an investigation of suspected or actual fraud or unlawful activity;
- When information is needed to prevent, investigate, investigate or prosecute criminal offences or to enforce criminal penalties, or to enforce civil law claims.
The information we collect from you will be processed primarily in the EU and China.
We retain personal data only for as long as is necessary to achieve the purposes for which it was collected, including the content notices described in this Privacy Policy or our service-specific Privacy, or as required by law.
We will implement this Privacy Policy and our service-specific Privacy Summary. When assessing the retention period, we first carefully examine whether it is necessary to retain the personal data collected and whether it is required to retain the personal data, striving to retain the personal data for the shortest period permitted by law.
Marketing
You can choose not to have Sunshare use your information for advertising at any time by visiting the "unsubscribe" link at the bottom of each email or following other specific link instructions. Once you opt out, you will no longer receive information about Sunshare products, services, promotions and events until you subscribe again. You may still see Sunshare ads on other platforms, but they will not be displayed based on your personal information collected by Sunshare.
When you use the Sunshare app, you may receive push notifications. If you don't want to receive push notifications, you can adjust the Settings on your phone to control whether you want to receive these alerts.
Sharing and transfer
A. Sharing
We will not engage with any company, organization or individual other than Sunshare except in the following cases:
a. Sharing with express consent: After obtaining your express consent, we will share your personal information with other parties.
b. Fulfill legal obligations: We may share your personal information in accordance with regulations to comply with mandatory requirements of laws and regulations or government agencies.
c. Disclosures made for the protection of us or others: We may access, preserve and disclose our stores to outside parties if we believe in good faith that it is necessary to: comply with law enforcement or national security requirements and legal processes, such as court orders or subpoenas; To protect the rights, property, or safety of you, us, or others; Enforce our policies or contracts; Collect money owed to us; Or assist in the investigation or prosecution of suspected or actual illegal activities.
d. Disclosure in the event of a merger, sale or other transfer of assets: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, takeover, acquisition or sale of assets, or transfer of services to another provider, your information may be sold or transferred as part of such transaction as permitted by law and/or contract.
e. Sharing with our affiliates: We may share your information with our affiliates as permitted by law. Affiliated companies in order to provide you with Sunshare services. We will only share necessary personal information and will be bound by the purposes described in this Privacy Policy. If the affiliated company wants to change the purpose of processing personal information, it will ask you to authorize it again.
f. Sharing with Authorized Partners: Some of our services will be provided by authorized partners only for the purposes set forth in this Policy. We may be able to provide better customer service and user experience with our partners. We will only share your personal information for lawful, lawful, necessary, specific and clear purposes, and only share personal information necessary to provide the service. Our partners have no right to use shared personal information for any other purpose. Usually, our partners are:
- Third party service providers: provide us with services such as payment facilitation, package delivery, application development, electronic information processing, etc. Some of your personal information may be collected directly by third party service providers and is subject to their privacy policies.
- Advertising providers: We work with third-party advertisers to assist us in marketing our business, including the use of cookies and other technologies to provide personalized services to place ads on third-party websites.
B. Transfer
We will not transfer your personal information to any company, organization or unless we have your express consent, or in the event of a merger, acquisition or bankruptcy involving liquidation, if involving the transfer of personal information, we will require the new holders of companies and organizations that have personal information to continue to be bound by this privacy policy. Otherwise we will ask the company and organization to seek your authorization and consent again.
a. International data transmission. We may transfer, process, and store the data we collect about you in countries other than the EU, China, or other destinations where the data was originally collected. The data protection laws of these countries may differ from the data provided in your country. When we transfer your data to other countries, we will protect the data as described in the Privacy Policy and comply with applicable legal requirements to provide adequate protection for international data transfers, including the terms of standard contracts approved by the European Commission (" SCC ").
You have a number of rights under data privacy legislation, including:
- Request access to your personal data
- Request correction of your personal data
This enables you to request Sunshare to delete your personal data if there is no good reason for us to continue processing it. However, please note that we may not always be able to comply with your removal request for specific legal reasons and will notify you if the following circumstances apply at the time of your request.
- Request to restrict the processing of your personal data
- Request the transfer of your personal data
- Object to the processing of your personal data
- Withdraw your consent
- Request human intervention to automate decision making and analysis
We will attempt to respond to all legitimate requests within one month. Occasionally, it is if your request is particularly complex, or you have made many requests. In this case, we will inform you and inform you promptly. We may need to request specific information about you to help us confirm your identity and ensure that you exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.
- The right to lodge a complaint
If you have any concerns or complaint data about the way we have dealt with you, please email us directly at support@sunsharetek.com. You also have the right to file a complaint with a data protection regulator or any other competent authority in the United States or the European Union. We will, however, have the opportunity to deal with your concerns with the regulator before dealing with data protection, so please contact us in the first instance.
If you would like to exercise these rights, please email us at support@sunsharetek.com
Your information is safe
We take steps to ensure that your information is handled securely and in accordance with this privacy policy. Unfortunately, no system is 100% secure and we cannot ensure or guarantee the security of any system with the information you provide to us. We have put in place appropriate safeguards, require that your personal information will continue to be protected, and require that our third party service providers and partners have appropriate safeguards in place. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosures.
By using our Services or providing us with personal information, you agree that we may use our Services to communicate with you electronically about security, privacy and administrative issues related to you. If we learn of a breach of our security systems, we may attempt to notify you electronically by Posting notices about our services by mail or email in the following ways:
Children's information
Another part of our priorities is to increase protection for children when using the Internet. We encourage parents and guardians to observe, participate in and/or monitor and guide their online activities.
Sunshare's services are not intended for use by children, and we do not knowingly collect personally identifiable information from any of our services from children under the age of 16 in the European Union or under the age of 14 in the United States (or such other age as may be required by local law). If you believe your child is on our site, we strongly encourage you to contact us immediately and we will do our best to remove such information from our records in a timely manner.
If we find that a child has provided us with information that violates applicable law, unless we are legally obligated to do so, we will delete any personal information we have collected to retain it and terminate the child's account.
Privacy policies of third party websites/apps
The Services may contain links to other websites/applications and other websites/applications may refer to or link to our services. These third party services are not under our control. We encourage our users to read the privacy policy of every website and app they interact with. We do not endorse, screen or approve the privacy practices or content of such others and are not responsible for them on the Site or in the application. Providing personal information to third party websites or applications is at your own risk.
Changes to the Privacy policy
We may revise this Privacy Policy from time to time in our sole discretion. If there are material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree if you continue to use our Services after our new Privacy Policy becomes effective.
If at any time you consider this Agreement or Privacy Policy unacceptable, you must immediately stop accessing the App and the Website. Unless Sunshare has obtained your express consent, any revised Privacy Policy will apply only to information collected by Sunshare after the revised Privacy Policy and not to information collected under any earlier version of the Privacy Policy.
How can I contact us
We welcome feedback and are happy to answer any questions you may have about the data. You can contact us at: support@sunsharetek.com.